Fines

Fines are charged for in demand items to help ensure fair access to resources for all library members. Fines begin to accumulate as soon as items are due.

Unpaid fines and fees of more than $20 may result in students being unable to receive examination results, withholding of the graduation certificate or re-enrol.


Overdue items

Loan Type Fine if overdue (inclusive of GST)
Same day, 3, 5, and 7 days $3 per day
2 and 3 hours 5 cents per minute
Requested item, and 3 day serials $3 per day

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Items overdue for more than 30 days

Once an item is overdue for more than 30 days, the Library assumes it is lost and you will incur the following charges per item:

  • The replacement cost of the item, or the cost of the latest edition as determined by the University Librarian (refundable if returned).
  • A $30 processing fee.
  • A maximum fine of $45 for requested items and limited loans).

Overdue high demand items (such as Short Loan 2 hour loans or 5 day loans) may be liable for an additional fine of $20 (up to a total of $60) each time the item is not available for a reservation.

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Lost or damaged items

You will be requested to pay the replacement cost and a processing fee. Report any items which you have lost or which have been damaged to the library from which you borrowed them as soon as possible, to avoid fines.

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Paying fines and fees

Payments may be made by the following methods:

Credit card Online via My Library Account.
If you are not a current student or staff, email lending.library@auckland.ac.nz for details.
EFTPOS Available at all libraries.
Cash Accepted at the General Library only.
Cheque Make payable to "University of Auckland".
Include your full name and ID number, and indicate what the payment is for.
Post to the relevant Library.

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How to avoid fines

Never lend items you have borrowed to anyone else. If they lose them or return them late, you are responsible for any fines and fees.

Know when your loans are due back

  • Check the due date stamped in the item, or printed on the issue receipt (where provided).
  • Check the new due date when the Library sends you a Due Date Change notice (see Requests for items on loan).
  • Use My Library Account to check when your items are due back.
  • Libraries are open throughout the year, therefore books may fall due on a weekend or during semester breaks.

Check for notices

  • Check your email regularly for notices. If you have any queries about fines or notices, contact the relevant library immediately.
  • If you are away from campus for an extended period, eg, holidays, going on practicum, field trips, clinical placements, check your emails regularly for notices and make arrangements to get items back on time.

Take care returning items

  • When returning items with multiple parts, eg, music scores, ensure all parts are returned. If not, you will be charged the replacement cost of the entire item, in addition to any overdue fine and fees.
  • Return the item to the correct library, on time.

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Contact Lending Services

  • The Library will consider all legitimate concerns about library charges, but you are responsible for managing your loans, returning them by the due date and paying any fines or fees incurred, as set out in the Library Statute. See How to avoid fines.
  • The Library is not obliged to notify you when items are overdue (though we usually do). Even if no notice has been received, a fine will be charged when items are returned late.
  • If you receive an overdue notice for an item you have returned, contact the relevant library. Library staff will search for the book and if it is not found over a period of time, they will contact you regarding the next step. If you find the item yourself, notify the Library.

For queries regarding library notices and fines, visit the lending desk at one of our libraries or contact us:

Lending Services
Phone: +64 9 373 7599 ext 88043
Email: lending.library@auckland.ac.nz

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