A look at the seven days after Diana, Princess of Wales' death, featuring interviews with her close friends and family, reflecting on the effect it had on them and on the world.

Primary Title
  • Diana, 7 Days
Date Broadcast
  • Monday 28 August 2017
Release Year
  • 2017
Start Time
  • 19 : 30
Finish Time
  • 21 : 35
  • 125:00
  • TVNZ 1
  • Television New Zealand
Programme Description
  • A look at the seven days after Diana, Princess of Wales' death, featuring interviews with her close friends and family, reflecting on the effect it had on them and on the world.
  • G
Owning Collection
  • Chapman Archive
Broadcast Platform
  • Television
  • English
Captioning Languages
  • English
Live Broadcast
  • No
Rights Statement
  • Made for the University of Auckland's educational use as permitted by the Screenrights Licensing Agreement.
  • Documentary films--United Kingdom
  • Diana, Princess of Wales (1961-1997)
  • Documentary
  • Diana, Princess of Wales (Subject)
  • Henry Singer (Director)
(PENSIVE MUSIC) She was away abroad. I remember getting a phone call at the time. You think it's just a parent ringing up to have a chat and say hi, and I think both Harry and I both spoke to her and, um... said we were missing her and when was she back and all that sort of stuff. I think it was probably about teatime for us. And I was a typical young kid, running around, playing games with my brother and our cousins and being told, 'Mummy's on the phone. Mummy's on the phone.' It's like, 'Right, OK. (GROANS) I really wanna play. I really wanna play.' And if I'd known that was the last time that I was going to speak to her, the conversation would've gone in a very different direction. (EMOTIVE MUSIC) And I have to live with that for the rest of my life, knowing that I was that 12-year-old boy wanting to get off the phone, and wanting to run around and play games, rather than speak to my mum, um... (EXHALES) you know? (EMOTIVE MUSIC BUILDS) Captions were made with the support of NZ On Air. Copyright Able 2017 I was in Cape Town. My phone went. And I was initially informed that Diana had been in a car accident. I wasn't worried by the accident to start with, because I was reassured it was just a bump. And, of course, even a bump, if Diana was involved, would've been huge news. So I thought, 'This makes sense. This is going to be a little nothing and nice of them to let me know.' (REFLECTIVE PIANO MUSIC) REPORTER: The crash happened just after midnight French time. The couple, Dodi Al-Fayed and the Princess, have been... REPORTER: The report I'm just seeing now is that the Princess' car, which was a blue Mercedes, appeared to have overturned in the narrow tunnel near the river embankment. Princess Diana suffered concussion, a broken arm and serious cuts to her thigh. My sister Jane called again and said, 'It's looking quite serious, you know, really serious.' And then she was on one line to me, but because of her husband's job as the Queen's private secretary, I could hear him on another line, and I heard him go, 'Oh no.' And then Jane said, 'I'm afraid that's it,' you know. It was a shock. But then as soon as that had registered, I knew there were things that had to be done, and that meant ringing Balmoral, ringing Downing Street, making certain the people who needed to know knew straight away what had happened. It was a small number of people who knew. The royal family knew. Number 10 knew. So you didn't have what you would have now, where everybody would know almost instantaneously, because anybody at the hospital would immediately be on a mobile phone to a news agency and the word would spread. There was a period of about two hours, and I was talking, obviously, to other members of my family and learnt that she hadn't made it. And... But these two hours, the presenters on every news channel were saying, 'Injured but expected to make a full recovery,' and I had no idea why, but it made me so angry. Tonight's accident is a terrible tragedy. The death of the Princess of Wales fills us all with deep shock and with deep grief. She was religious in putting on her seatbelt. Why didn't she put it on that night? I'll never know. I was a very new Prime Minister. I'd been just a few months in office. I was up in my constituency. I was woken by the policeman. The bell hadn't woken us. He was standing at the foot of the bed. And it was an extraordinary shock, because I knew her, I liked her a lot. She was an extraordinary iconic figure. I mean, it's hard even to fully comprehend the degree to which she was the most famous person in the world. REPORTER: What I can now tell you is this ` that the Princess of Wales is reported to have died. This has not been confirmed by Buckingham Palace. Today, now, 2017, you know, we see Prince William and Prince Harry as people that people feel a close connection with, they speak like normal people, they act like normal people, people don't find them hard to relate to. It's really important to wind back 20 years and realise... she was the first member of the royal family that people really felt behaved and acted like a normal human being. REPORTER: It's 5.15 now, and even as we speak, the message about the Princess' death is being transmitted to homes all over the country Yeah, and it is indeed a greatly tragic moment. It's just` I think everybody in the studio is as appalled as everybody listening. It's just such a terrible ending, isn't it? Her loss was going to be a major global event, the like of which we had not witnessed in recent British history, so it was an extraordinary thing and an extraordinary moment for the country. (REFLECTIVE MUSIC) She was a lovely character, and when she decided to engage with you, she really did. The royal family aren't like that, so this was a whole new ball game. You've got status and... a wonderful ability to engage with people on a one-to-one basis. (LAUGHTER) (GENTLE MUSIC) She brought in a new way, really, didn't she? She was a new kind of royal person. And she was very, very good at it. I mean, watching her with other people, even people who were determined not to like her, by the time they met her, she had this incredible charisma, magic, that they'd love her. People kind of wanted her shine to rub off on them. (INTRIGUING MUSIC) Diana seems, in front of everybody's eyes, not just to grow in confidence... and beauty. I mean, she became ` I think everyone would agree ` more and more beautiful, but she had... she could use those gifts of hers to best effect. There was just this need to connect with people who were suffering in some way, and I guess part of that probably came from the fact that she did suffer as a child. I think also that sort of, um... a feeling of pain from her that is quite beguiling in others, you know, trying to work out why this girl is not as happy as maybe she could be or should be. There was a depth that was obvious to Diana. This is BBC Radio. Buckingham Palace has confirmed the death of Diana, Princess of Wales. In a statement, it said the Queen and Prince Philip were deeply shocked and distressed by this terrible news. Other members of the royal family are being informed of the Princess' death. Um... (SIGHS) Disbelief. Um, refuse to accept it. Um... There was no sort of sudden outpour of grief. Of course there wasn't. I mean, I don't think anybody in that position at that age would be able to... to... to sort of understand the concept of what that actually means going forward. I remember just feeling completely numb, disorientated, dizzy, and you feel very, very confused. Um... And you keep asking yourself, 'Why me?' all the time. 'What have I done?' 'Why has this happened to us?' One of the hardest things for a parent to have to do is to tell your children that your other parent has died. How you deal with that, I don't know. But, you know, he was there for us. He was... He was the one out of two left. (CHUCKLES) And he... he tried to do his best and to make sure that we were protected and looked after. But he was going through the same grieving process as well. 1 (SOMBRE MUSIC) REPORTER: Small groups of people are starting to gather outside the palace now. A few of them have brought flowers and other tributes, which they have laid outside the main gates to the palace. REPORTER: We've just gone through central London, and people are wandering around as if a bomb had dropped ` silent, some in tears. People are looking mesmerised. It's a very curious event. I mean, all deaths diminish us all, as we know. But here clearly was somebody who, I think particularly to younger people, represented a slice of public life that was not like any other. It was just such a shock... to obviously us ` my wife and I. There aren't... You couldn't quite take it on board. You're just trying to compute it all, like the world was trying to do. Tony and I remember, one of the first conversations we had, he said, 'We're going to have to try to find the way to articulate what people are feeling and thinking.' He said, 'This is going to produce grief like none of us have ever seen.' It's a lot of shock, eh. It feels like she's like a friend to us. Even though we don't know her or never met her in me life. You know what I mean? It feels like you've lost a friend. It's very sad. (SOMBRE PIANO MUSIC) So many people felt they knew her really well. They'd grown up with her. They'd lived through all the triumphs, the tribulations. Her whole life had been lived in the public eye. There's no doubt that millions upon millions of families felt that she was an honorary member, if you like, of their family. From the moment that Diana got married in 1981, the golden coaches, it was just a golden day. (CHEERING) And from that moment, millions and millions of people bought into that story of the Disneyland princess. (INTRIGUING STRING MUSIC) Here is the stuff of which fairy tales are made ` a prince and princess on their wedding day. (CROWD CHEER) People had made a visceral connection with it that day in July 1981, a lot of people had watched it, and were almost living their lives thereafter vicariously, if you like, through that marriage, because it was such a golden moment. Oh, she was a phenomenon. She was a phenomenon from the word go. I don't even quite know what it is, but there was something very, very special. It wasn't just about the position. It wasn't just about the profile. She seemed very vulnerable. She seemed innocent. You know, the first time I met her, there's very few people that I've met and I've just gone, 'Oh my God.' The honeymoon and then the first pregnancy, the second pregnancy, the cracks in the marriage, and pictures, pictures, pictures, always pictures. Just about anybody would find that there was some facet of that multifaceted Diana personality that appealed to them as an individual and they could relate to. People saw in the Princess of Wales somebody who reflected their desire for... an icon of beauty and youth, in a way,... but one that was flawed and had had its problems, and so... everybody could identify with her. And they found it very hard to accept that she had died in the most banal and brutal way that you could die, which was in a car accident in a concrete underpass on a Saturday night. It didn't happen to your icon. REPORTER: We're going, in fact, I believe, to Sedgefield, the Prime Minister's constituency, where he is about to make a statement. I feel like... everyone else in this country today ` utterly devastated. I get asked so many times, 'Was it you or Tony Blair that came up with the People's Princess?' I have no memory of discussing it whatsoever. She was a wonderful and a warm human being. It was just this endless, through-the-night conversation. And the only reference to it in my diary is... Tony and I talking about when he should speak, what he should say, and there's a line in my diary that says, 'We agreed it was fine to be emotional, 'and it was OK to call her the People's Princess.' The people everywhere ` not just here in Britain, everywhere ` they kept faith with Princess Diana, they liked her, they loved her, they regarded her as one of the people. She was the People's Princess, and that's how she will stay, how she will remain... in our hearts and in our memories, forever. I think the reason we discussed about whether it was OK, was because we were sensitive to this idea that if you say, 'Well, if she's the People's Princess, 'does that mean the royals aren't the people's?' REPORTER: News of the tragedy reached the Queen at Balmoral on Deeside. Just hours later, the grieving young princes arrived with their father at nearby Crathie Kirk to attend the morning service. At the time, my grandmother wanted to protect her two grandsons and my father as well. Our grandmother deliberately removed the newspapers and things like that. So there was nothing in the house at all. So we didn't know what was going on. And back then, obviously there were no smartphones and things like that, so you couldn't get your news, thankfully, at the time, to be honest. We had the privacy to mourn and to kind of collect our thoughts and to try and just have that space away from everybody. (SOMBRE MUSIC) We had no idea that the reaction to her death would be quite so,... you know, huge. I think for Prince Charles he was in the most awful position throughout that week, because whatever he did, he was potentially going to be criticised for it. And his obvious priority were his two sons. REPORTER: This afternoon, the Prince of Wales left Balmoral and flew from Aberdeen to Paris to bring back the body of his ex-wife. He was accompanied by the Princess' two sisters, Lady Jane Fellowes and Lady Sarah McCorquodale. I didn't have time to feel anything. I think I felt shock. But I don't think I felt anything else. Just love and shock. (MELANCHOLY MUSIC) I don't think I was capable of feeling anything, cos I think put a barrier up, these are the jobs that have got to be done and just get on with them. There'll be time enough afterwards to point fingers or whatever else you needed to do. REPORTER: We are now seeing the Prince of Wales just leaving the hospital. He wanted to thank the medical staff for the apparently valiant efforts they had made to try to save Diana's life. The press were constantly trying to get in touch with me, asking, I presume, for interviews and things, 24-7, which I found... unacceptable. Um... It wasn't the time then. But they all wanted to be first. I shared a drive with neighbours, and they came and said, 'Look, there's a huge of number of journalists outside your front gate, 'and they say they won't go away unless you make a statement.' Good morning. I'm just going to read this statement. It would appear that every proprietor and editor of every publication that has paid for intrusive and exploitative photographs of her, encouraging greedy and ruthless individuals to risk everything in pursuit of Diana's image, has blood on his hands today. It was anger, and... But apart from that, not just anger but an incredible sense of waste and 'what have you done?' And I was thinking ` I didn't put this in, but to them ` 'How stupid.' They'd killed the goose that laid their golden eggs. 1 When I heard she had died, I was asked by a newspaper to write a piece. And it actually never saw the light of day, but I've got it somewhere, and I know that my kneejerk reaction to her death, was this feeling of responsibility... for having helped to turn her into an international icon, because it got out of control, I think, and none of us saw the danger. I did go to photograph the coffin coming back, and it's the only time I've ever seen the media pack be absolutely... nothing to say. It was like hush, absolute hush. Even the most hard-bitten journalist, everybody was very quiet. And I think none of us` it hadn't hit any of us until that coffin came off. And it came round and it was very close to us, and it was just disbelief, because you kept looking at this thinking, 'This is not a real story. This is not Diana.' I was just standing there and the Queen's Lord Chamberlain said to the Prime Minister, he said, 'We're going to need help on this.' And I think they realised this was going to be different, for two reasons ` one, she's not a royal, but the public view her in that way, and two, I think they were on to this sense that this is going to provoke a massive reaction, and they might need a bit of help in navigating it. Jane and I had been discussing on the way what was the next step, how we were going to... go forward with plans for a funeral or what were we gonna have. And given the ages of William and Harry, Jane and I had both said` we both thought the best idea was a small, family funeral, and then an enormous memorial service to which everybody was invited. And we left Northolt and came along the A40, and every possible space was taken by people throwing flowers, central reservation, both sides, bridges, and I think I turned to Jane and said, 'I don't think we're going to have a small, family funeral, do you?' (INTRIGUING STRING MUSIC) REPORTER: After detailed consideration of the funeral arrangements, Buckingham Palace announced them this morning. On Saturday, Diana's coffin will be carried in procession to Westminster Abbey, where the funeral will take place at 11 o'clock. It was the Queen's decision that Her Royal Highness should have a royal funeral. The Princess was not a member of the royal family. Therefore, she wasn't amongst those who are expected to have to deal with within this capacity. But it became apparent very quickly that that was the case for her too. I knew at the back of my mind that the normal time between death and funeral is something between eight and 10 days. I was set the task of arranging the funeral on the following Saturday, and that gave me five working days. My reaction was probably an internal, 'Good Lord,' but external, 'Right, we'll do it.' Instinctively, I've always been a republican, but it was extraordinary, I'll be frank. It was extraordinary, going off down The Mall, being met by the Queen's private secretary to go up to this meeting, sitting around the table with all these royal establishment courtiers to start to talk about what the funeral is going to look like. We were ushered up into this room, and there was this enormous table, I would say maybe seating 30. Mahogany walls. Red carpet. Enormous. And quite silent. There was a sense of solemnity as soon as we entered. There was a conference phone there, and suddenly we've got people from Balmoral coming in, um, and we're talking, very quickly, about what needs to be done. There was an awful lot to do in that time, including rehearsals, not much time to get troops together, in terms of getting the congregation together for the Abbey. We had no knowledge of any list, so we had people going through the Princess' Christmas card list, her diaries, everything. Her good friends came in to help us to find names so we could hope to get people in the Abbey that really mattered to the Princess. And as with any funeral, every little piece of this has to feel right. I can't remember who it was, but one of the royal household people sort of used this thing about, 'We've got to get to the weekend and feel that there's been healing.' REPORTER: This morning's newspapers can expect record sales, reflecting intense public interest in the Princess' death. But even though there's still no firm evidence that pursuing paparazzi caused her accident, the media in general are being blamed for her death. All of you, you should be ashamed of yourself to even be here. You have hounded her to death, honestly. You've lost of a lovely person for nothing. You're horrible. Public reaction was enormous, profound, um, full of a sense of loss, and swiftly turning to a sense of anger against parts of the media for sure. I could feel this situation building. You press that killed her. You're the scum! Yes! You're here to pick the bones! (TENSE MUSIC) I think all of the media, including the BBC, pursued for some days after Diana's death, the widely held belief that the paparazzi had, as it were, directly caused the accident in the tunnel in Paris. The atmosphere in the office was one of disbelief and also not without a certain amount of panic. It was a very painful business to find yourself accused of having blood on your hands in the wake of the Princess being killed, when she's barely been put in her coffin. REPORTER: 'Hello' magazine announced it was shredding its latest edition, which contained a story about the Princess and Dodi Al-Fayed. I began to feel that my friends and my neighbours were kind of looking at me. I could just tell instantly this was going to be a hell of a problem. REPORTER: The seclusion of Balmoral, deep in the Scottish Highlands, is highly valued by the royal family. And today, its isolation has allowed Prince Charles and his two sons to mourn in private. PRINCE WILLIAM: Very sadly, a lot of my memories revolve around trying to cheer her up. And I believe that she cried more to do with press intrusion than anything else in her life, the impact it was having on her, that we would then see and feel, and it was... it was very difficult to understand. She... She was subjected to treatment that, frankly, nowadays people would find utterly appalling. (GENTLE MUSIC) To begin with, the press was not dangerous. It was quite light. It was fun. She did enjoy the press attention. Yeah, she did. She bought the papers most days. We would laugh or see, 'Oh dear, that hasn't worked.' But it was all very new. Is there any possibility of any announcement of your marriage in the near future? Can you tell me? (CHILDREN PLAY, YELL) Can you tell me if there's any possibility? I'm not going to say anything, I'm afraid. It was very innocent, you know? There was exchanges between Diana and us. Obviously she didn't know how to handle us at all and had no help, so she was just relying on her natural ability of being a good people-person. Pretty much the whole paparazzi industry was founded on Princess Diana. She was a circulation goldmine. (CAMERA SHUTTERS SNAP) For every paper, not just the tabloid papers, a picture of Princess Diana on the front page, the circulation manager would come up, he'd be opening the champagne. He would say, 'Fantastic. That's another 100,000 on the sale tomorrow.' And lucky paparazzi, who'd managed to get a great picture of the Princess, could make a year's money from one picture. Although she was quite unsophisticated and young, she was very quick at understanding that actually she could control it. Once she got the confidence, she knew she could use the press very much so, and all it would take is one little phone call, a little tip, and she knew that the right people would be there. (CAMERA SHUTTERS SNAP) I think sometimes, looking back on it, there were times perhaps that we forgot that she was actually a quite fragile human being, so, yes, I look back on it now and I think there were times she was pursued too much. But as soon as Diana got the divorce and left the umbrella of the security and press office, it absolutely changed everything. It was like there's no rules any more. It got very ugly. It was horrible. I mean, for me, I didn't want to be anywhere near it. PRINCESS DIANA: As a parent, could I ask you to respect my children's space? She tamed them to a degree. They then got larger, the beast got larger and larger. She lost control. (CAMERA SHUTTERS SNAP) (TENSE MUSIC) PRINCE WILLIAM: We'd go looking for her to talk to her, to play, to do whatever, she'd be crying. And when that was the case, it was to do with press. She'd had a confrontation with photographers on the way to the gym, on the way outside, just trying to do day-to-day stuff. The damage for me was being a little boy, aged 8 ,9, 10, whatever it was, wanting to protect your mother, and finding it very difficult seeing her very upset. About every single time she went out, there'd be a pack of people wanting for her. And I mean a pack, like a pack of dogs, followed her, chased her, harassed her, called her names, spat at her, tried to get a reaction to get that photograph of her lashing out, get her upset. (TENSE MUSIC) You know, it was very hard for William and I knowing that there was absolutely nothing that we could do. And one of those really sort of hard, bad memories was on the way to a tennis lesson. And she was fed up of being chased by guys on motorbikes and in cars that she stopped the car down a side street on the way to the Harbour Club. and she jumped out the car and went running up to these guys and just shouted and screamed at them while they took photographs of her. And that lasted about five minutes, and I just remember being stuck in the back seat with my seatbelt on, unable to turn around and trying to look in the mirror to see what was going on, and all I could hear was screaming. And then she jumped back in the car and she couldn't even talk to us. She just had... Her eyes were just bawling out. And she was... She was just constantly crying. And I just remembered William and I looked at each other and then sort of stared out the window. I just thought, 'Is this supposed to be the way that it's going to be for the rest of our lives?' It was hard. REPORTER: News that Princess Diana's driver had been drinking took some of the pressure off journalists and the media today. Many had blamed them for causing her death. It took the spotlight off the newspapers. But I remember thinking it wouldn't take them off for very long. What had happened was horrible that one wanted to say to oneself, 'Well, whatever's happened, it was nothing to do with us,' while all the time kind of knowing, in your heart of hearts, that didn't really wash. (UNSETTLING MUSIC) I think one of the hardest things to come to terms with is the fact that the people that chased her through into the tunnel were the same people that were taking photographs of her while she was still dying on the back seat of the car. And William and I know that. We've been told that numerous times by people that know that was the case. She'd had quite a severe head injury, but she was very much still alive on the back seat. And those people that caused the accident, instead of helping, were taking photographs of her dying on the back seat. And then those photographs made their way back to news desks in this country. 1 REPORTER: As they are throughout the nation, the flags over Whitehall are at half mast. The Prime Minister cancelled his public engagements for today. Campaigning for the Scottish and Welsh referendums has been suspended. (POIGNANT MUSIC) The crowds grew so quickly and so big, that after a day or two, the only way for me to get down to these meetings, rather than drive down The Mall, it was to walk through the crowds. And I remember walking back one day, and these two young couples were there, and they talked about her as though she was like a close friend. They talked about her as though they knew her, what role she played in their lives. (POIGNANT MUSIC) Now, I did have a feeling ` I'm not saying that people didn't feel what they were feeling, deeply ` but there was something unreal about it. There was something just a little bit unreal about it. MAN ON RADIO: ...drawn out of bed. Diana's death was such a sudden shock. WOMAN ON RADIO: So how did her death then affect you, Michael? My wife died in April, and one of your previous callers said grown men have cried, and I shed far more tears for Diana than I did for my wife. But that's extraordinary, isn't it? No disrespect to my wife. I live opposite Kensington Palace, and so saw hundreds and thousands of people going to leave flowers. And I love that they loved her, and I love that they were wanting to demonstrate that, and I also felt furious, and I wanted them to leave her alone. REPORTER: I'm standing just outside Buckingham Palace, with the royal family away at Balmoral, it looks strangely forlorn and empty. She wasn't like the royal family. I wouldn't even call her part of the royal family. I certainly wouldn't come down for any other member of the royal family. She was just different. With Princess Diana's relationship that she had with the monarchy and the relationship with Prince Charles, there was going to be a risk that the country's sense of loss turned to a sense of anger and grievance and then turned against the monarchy. So that the first conversation with the Queen was an important conversation. She was obviously very sad about Diana. She was concerned about the monarchy itself, because the Queen has a very strong instinct about public opinion and how it plays And at that first conversation, we just agreed to keep closely in touch with it, how we managed the affair over the next week. PRINCE WILLIAM: I don't think anyone, even my grandmother, had seen anything like this before. So I think all of us were in new territory. But for Harry and I, my grandmother and my father believed that we were better served and better off up in Balmoral, having the walks and the space and the peace to kind of be with the family and not be, sort of, immersed or having to deal with serious decisions or worries straight away. WOMAN ON RADIO: I think it's disgraceful that William and Harry are perhaps not being allowed to express their grief in the best way. And by keeping them up there like prisoners, they're perhaps unaware of the large outpouring of grief and loss that the world has for Diana. If you were the grandmother of a 12-year-old and a 15-year-old whose mother had just been killed in car crash, she did absolutely the right thing. If I'd been her, I'd have done that. Why would you bring them to London? Why don't you let them get over the shock, or the start of the shock, in the bosom of their family? (INTRIGUING MUSIC) REPORTER: The flagpole, as many people have noticed, is still bare at Buckingham Palace. Now, whatever their private feelings, many people are questioning whether the royal family is showing the right response in public at this time of great national mourning. That was certainly the feeling of many people I spoke to in the queue waiting to pay their respects at St James' Palace. MAN: I feel they shot themselves in the foot, because they just don't seem to care. WOMAN: Just typical, isn't it? Just typical reaction of the royal family. Stick to protocol. Don't worry about human emotions. This sort of sudden outcry that, 'What were we doing about the flag?' It sort of came out of nowhere. I hesitate to criticise the media, but I think the press may have wanted to sort of shift the blame a little bit from themselves. I knew the Queen would be very strong in her views. She didn't lower the standard in the death of her father. And she wouldn't lower the standard on the death of anybody else. Those protocols are crucial to maintain the standards. We stand on what we've inherited, tradition, what kings and queens have passed down to their successors. So it may only be a flag going up or down, but it means an awful lot to them and, indeed, to most of us. And one of the things you want to say to the palace now is, 'I would like one member of the royal family...' Absolutely. '...to come down to St James' and to walk amongst them and to shake their hands.' That` That feeling sort of started yesterday and seems to have mounted. It's time. It's time. First of all, there was this flag situation. And then there began to be this, 'Where are the royal family? Why aren't they here?' I think it's disgraceful that they're not here in residence, and I think most people I've been speaking to this morning have said exactly the same thing. We were aware that the media were fanning those flames. That is how they sell newspapers. But it was fanned to such an extent that it actually hurt everybody. Certainly, it hurt` I'm sure it hurt the Queen. It certainly hurt all of us who were in the palace at the time. They weren't acting as the public felt that they should. And they were 'hiding away' up in Balmoral and 'not caring' about us and how we feel. I kept hearing this all the time. You know, 'Why don't they care about how we feel?' You know, they must know how we're feeling and we'd like to know how they're feeling. It was very difficult to work out exactly what the Queen was thinking at this time. I mean, I think she was resistant to anything that struck her as false, or struck her, as it were, as a public relations event in the face of something that was a profound personal tragedy. PRINCE HARRY: You know, it was a case of how do we let the boys grieve in privacy, but at the same time when is the right time to put on their prince hats and carry out duties to mourn not just their mother but the Princess of Wales in a very public audience? I think it was a very hard decision for my grandmother to make. She felt very torn between being the grandmother to William and Harry and her Queen role. Um, and I think she` Again, like I said, everyone was surprised and taken aback by the scale of what happened and the nature of how quickly it all happened. Plus the fact that she was or had been challenging the royal family for many years beforehand. (MELANCHOLY MUSIC) Look at the very, very recent history. Prince Charles and Princess Diana had only been divorced for a year or so. She'd done that interview ` the 'three in the marriage' interview; the Andrew Morton book. There'd been an awful lot of exposure of sort of the underbelly of the royal family, and not all of it entirely in the royal family's favour. What began as rumours of a royal rift, you could actually see it in the body language. You remember that iconic shot of the two of them, I think, in the back of a car together, and they're looking different ways. Clearly this was a couple who no longer were enjoying one another's company. Both camps, Diana supporters and Charles supporters, were pumping out quite a lot of genuine information and quite a lot of disinformation in what we becoming the most public royal break-up, I guess, in modern history. I can understand having sometimes been in those situations when you feel incredible desperate and it's very unfair and things are being said that aren't true, the easiest thing to do is just to say` or to go to the media yourself or, you know, open that door. But once you've opened it, you can never close it again. REPORTER: The book at the centre of all the speculation will go on sale tomorrow. Its author claims the Princess has been deeply unhappy for much of her married life and is on the horns of a dilemma about whether to remain in the royal family. I can't emphasise strongly enough the volatility of the situation inside Kensington Palace. It was more of a personal declaration, really. 'This is how my life has gone and this is not good, 'and I'm going to change it, and I'm moving here, and I'm doing this.' So I don't think she set out to challenge the Queen or establishment or whatever. But she ended up doing so in an effort to... move her own situation. In today's phone poll, nearly 70,000 of you voted. (SOMBRE MUSIC) WOMAN ON RADIO: All she was doing was deciding that she wasn't going to live a lie and that she was going to tell people what was happening. and that's why the British people are supporting her now. We can see she was badly treated, and we want to show the royal family that they just can't sweep her under the carpet. I think it brought back for a lot of people the whole, 'Are you with Charles or are you with Diana?' And... goes without saying, an awful lot of those people who turned out on the streets, they were with Diana. I could feel this situation building, and I remember going out on the Wednesday and asking for the unity of the country behind the monarchy, cos I thought it was very important that people understood that they weren't standing apart from this because they didn't care, because they were genuinely trying to protect their children in a situation of great personal grief for them. I think it's important we have as many people able to participate and share and feel part of what is going to be... a huge event, and we want it to be something of which Princess Diana would've been proud. And, as I say, I know those are very strongly the views of the royal family as well. Thank you. But the fact that I was speaking and they weren't speaking was itself an indication that things were out of alignment. (INTRIGUING MUSIC) Journalists that I would describe and editors that I would describe as sympathetic to the royal family were phoning and saying, 'This is getting quite ugly.' But also, I felt it on that walk up and down The Mall several times a day. You felt it. You felt it. If you've got any instinct, you felt it. (INTRIGUING MUSIC BUILDS) I'd worked my socks off for two and a half days, and I think it was the Wednesday evening, my partner and I went down to The Mall. And it was extraordinary. We walked down Constitution Hill, and it was a summers evening. It was hot. It was getting dark. There were thousands of people walking to the palace, walking away from the palace again. A steamy evening, the birds were singing, and people were hardly talking. It was a really strange atmosphere. And the palace was dark. There were no lights on the palace, and there was just this massive crowd and this mountain of flowers, and there was a sort of electricity like you get in the start of an electric storm. And I said to my partner, 'It would take just one spark, one person, to stand up in front of those gates,' and that was very perilous for the monarchy. (DRAMATIC MUSIC) Are you feeling the chill in your home? You could be eligible for a 50% subsidy towards the cost of insulation. Ah, much better. 1 REPORTER: The Palace yesterday, I was told, took between 6000 and 7000 calls. Now, when I asked how many of those calls were hostile, they weren't able to give that information. To use Prime Minister Blair's phrase, she was the People's Princess, and that means that there was some possession of her amongst the people, and they had lost that, and they wanted to express it in their various ways. And if that meant, unfortunately, impugning other people, that's what they did. TONY BLAIR: So I had a conversation with the Queen on the Thursday It was apparent right from the beginning of the conversation that we were on exactly the same page in the sense that she understood it was sensible for her to demonstrate the closeness of her feelings to those of the country, and so there wasn't really a necessity of me to try and persuade her. She was there already. ALASTAIR CAMPBELL: Suddenly, the private secretary who was up in Balmoral comes on and he says, 'OK, we've had a discussion up here. This is what's going to happen. 'The Queen's coming back. Prince Philip's coming back. 'They're going to do a walkabout here. They're going to do a broadcast. 'The boys are going to go here.' Da-da-da-da-da. And you sort of felt the tension lifting. You felt it straight away. ANJI HUNTER: And it was then that I heard Prince Philip's voice booming out of this box in the middle of the table. It was very painful for him and for the Queen, I think, to feel that their public, that they had served so well through all these years, were also beginning to turn against them. I think they were hurt. I think they felt aggrieved. And I think they eventually thought, 'Oh well, we're hurt and aggrieved, but I think we're gonna have to do something.' The Queen will broadcast to the nation tomorrow, returning to London a day earlier than planned. And in an unprecedented move, the Union Jack will be flown at half-mast at Buckingham Palace during Saturday's funeral. We went to a service at Crathie Church, right next to Balmoral. And there were quite a few flowers there, and there were a few people turned up. I don't remember the service, but I sure remember coming back in the car, stopping and getting out by the front gates of Balmoral. I remember looking at the flowers and looking at the notes that were left and was very touched by it, but none of it sank in. All I cared about was I'd lost my mother and I didn't want to be where I was. (CAMERA SHUTTERS SNAP) Looking back on it now, it was probably the last thing I wanted to do was read what other people were saying about my mother. Yes, it was amazing. It was incredibly moving to know, but at that point, I was still... I wasn't there. I was still in shock. I was wearing a tiny little sort of strange blazer with a horrible tie. And to read other people's outpouring of grief was... was quite odd, when you're in a position almost as though people are expecting you to grieve in private. And I'm thinking to myself, 'Well, to whose benefit would that be?' (CAMERA SHUTTERS SNAP) When we go out and do things like that, in order not to completely and utterly break down, you have to put on a bit of a game face, and you have to be quite strong about it, because otherwise you're a walking mess. And so Harry and I, at that age, you know, already understood the duty family point. (SOMBRE MUSIC) You know, looking back on it, I'm glad that I never cried in public, because that was` there was a fine line between work` grieving while working and grieving in private. Even if someone tried to get me to cry in public, I couldn't. I probably still can't. And that's probably from all of that, from whatever happened then, has changed me in that sense. (CAMERA SHUTTERS SNAP) REPORTER: The service at Crathie Church brings to a close a day of fast-moving changes in which Buckingham Palace has repeatedly bowed to the wishes of the people. 1 REPORTER: The Queen and other members of the royal family have left Balmoral at the start of their journey back to London to prepare for the funeral tomorrow of Diana, Princess of Wales. The Queen will make a live address to the nation on radio and television at 6 o'clock this evening. TONY BLAIR: Because of the intensity of the public emotion, and because of their sense of loss, the Queen simply coming out and making a statement, as a monarch, in a way that the monarch normally would do in normal circumstances wasn't going to work. REPORTER: For six days, the royal family had contained their grief within themselves. Prince Philip managed a wave, but for the rest of the family, silent preparation for what was to come. They needed to see her vulnerable as a person and not simply vulnerable as a monarch. And I could feel that unless she was prepared to do that, the healing that I thought was essential was not really going to happen. (INTRIGUING MUSIC) People wanted a sign that the state, the monarchy felt genuinely moved. They'd had the signs from the government, they'd had it from Blair. But they hadn't had it from the royal family. (POIGNANT MUSIC) REPORTER: At 20 past 2 this afternoon, the one basic thing people in the crowds here had been calling for all week took place ` the Queen came back to Buckingham Palace. When a tragedy occurs, the royal family will seek, in a way, to represent the wounds that a nation feels. The Queen can do that because she's seen as being above political party. They almost want her, in a grandmotherly kind of way, to be the representative of their hopes and their fears. (APPLAUSE) I think what happened here was because the royal family was behaving like a family after the death of the Princess of Wales, there was a little bit of time before they realised that the nation also wanted them to represent their grief. And that is what the Queen did when she came down to London and was there at Buckingham Palace. ALASTAIR CAMPBELL: One of the most extraordinary moments for me was as the Queen and Prince Philip did that little walkabout, you could feel the tension lifting. You could feel it lifting. (APPLAUSE) It was strange. It was really strange. REPORTER: It must've been one of the most difficult moments of her entire reign. But there wasn't the slightest opposition or criticism. Merely sympathy and support. People they spoke to in the crowd afterwards said the Queen sometimes had tears in her eyes. One small girl offered her some flowers, and the Queen asked if they were really for her. When the girl's grandmother said they thought she needed some, her eyes filled with tears. (APPLAUSE) (SOMBRE MUSIC) MALCOLM ROSS: She relented, and it can't have been easy. I was surprised. But having said that, I was pleased, because something had to be done to defuse what was becoming a very ugly situation. Ma'am, take care of the boys. That's what we've been doing. I know you have. Yes. Well, I think all the people have been coming here every day, particularly hoping that she would return. And I think now, judging by the people who are around me and their comments, we're pleased she's back, and we feel better now. The monarchy found itself in the most difficult position between tradition and being condemned, or trying to be a bit more modern and show their emotions, like Tony Blair, and lower the flag and come down to London early and... they chose the latter course. Basically, bullied by the press. Diana burst through the monarchy like a sort of blazing comet. And, of course, a comet has a tail, and so it's impossible they could be the same after she passed through. I think one of the reasons she was such a powerful influence and people really felt they knew her was that she was very much herself. She showed herself. So she showed both her great strength and creativity, but also she showed her vulnerability. She very much put down that mask of a public figure. She had such warmth. I think she wanted to make people feel special. She realised that she was in a unique position, and that if she could make people smile and feel better about themselves, then her job for that day was done. Shaking the hands of that man, without gloves, it was a game changer in our attitude to AIDS. I think combination of wanting to make a difference and being emotionally courageous powered her. (CAMERA SHUTTERS SNAP) Wonderful jacket. Well, how could you not be moved if you were a gay man if, like me, my partner, Guy, had just been diagnosed, how could you not think that this woman was doing something for you personally? The best lesson that I learnt from her is be yourself. Be yourself in everything you do. And just give as much as you can. (APPLAUSE) (POIGNANT MUSIC) Kensington Palace, when we came back down here and there was... what seemed like more than 100,000 bunches of flowers just scattered from the gates of Kensington Palace all the way down to Kensington High Street. (APPLAUSE) (UNSETTLING MUSIC) What was very peculiar but obviously incredibly touching... was everybody crying. I mean, the wailing and the crying was going on and people wanted to touch us and everything. It was` Again, I was 15 and Harry was 12. Thank you so much. It was like nothing you could really describe. It was very unusual. WOMAN IN CROWD: We love you! The way that people were grabbing us and pulling you into their arms and stuff, it's... I don't blame anybody for that. Of course I don't. But, um, it was those moments that were sort of, I don't know, they were quite... they were quite shocking. (UNSETTLING STRING MUSIC) People wanted to grab us, to touch us, to hold us. They were shouting, wailing, literally wailing at us. Throwing flowers and yelling and sobbing and breaking down. People fainted, collapsed. I remember people screaming. I remember people crying. I remember people's hands that were wet because of the tears that they'd just wiped away from their face before shaking my hand. It was almost as though some people were crying so much hoping` I think it was so unusual for people to see young boys like that not crying when everybody else was crying. What we were doing and what was being asked of us was... verging on normal then, but now it's like, 'You did what?!' (CHUCKLES) Looking at us then, we must've been in just this state of shock. (UNSETTLING STRING MUSIC) You know, we didn't really talk about it that much. It was kind of like it was, 'Right, here we go again.' But coming back behind closed doors, I think there was just a lot of hunkering down going on, a lot of just trying to survive and get through it. ANNE BECKWITH SMITH: Even now, I feel what they went through is beyond understanding. I think the demands put on those two young boys was just extraordinary. And that is by us, the public, filtered through obviously the media. So, you know, I think we all have quite a lot to answer for over that, because we like to see them, and we buy the newspapers to see them. 1 I don't know who took the decision, but the Queen did something unprecedented. She then made a live speech to the nation. At the palace gates. They've gathered... Now, even for a woman of her experience and used to addressing the nation and the Commonwealth once a year, there's a difference doing it live. We had a brief conversation about this that it was really important that this was a moment where she was able to bring the nation behind her in a way that only she could do personally. You know, Princess Diana died in 1997. These were modern times. We were approaching the 21st century, and for the people of the country, including particularly maybe the younger generations coming up, the old deference towards the monarchy wasn't enough and in some cases wasn't there. So this respect had to be renewed in a new way. WOMAN: This is BBC One. Now, we go live to Buckingham Palace for a tribute from Her Majesty the Queen. Since last Sunday's dreadful news, we have seen throughout Britain and around the world an overwhelming express of sadness at Diana's death. WOMAN: Is this as high as it goes? We have all been trying in our different ways to cope. Shh! It is not easy to express the sense of loss... One of the private secretaries asked me if I thought it was personal enough. I did just make the suggestion that what it doesn't do is reflect the fact` Yes, it was very nice about Diana and so forth, but I think it would be helpful if she just reminded people that she is a grandmother and two of her grandsons have just lost their mother. So what I say to you now, as your Queen and as a grandmother, I say from my heart. First I want to pay tribute to Diana myself. She was an exceptional and gifted human being. In good times and bad, she never lost her capacity to smile and laugh, nor to inspire others with her warmth and kindness. I admired and respected her for her energy and commitment to others, and especially for her devotion to her two boys. I for one believe there are lessons to be drawn from her life and from the extraordinary and moving reaction to her death. May those who die rest in peace, and may we, each and every one of us, thank God for someone who made many, many people happy. REPORTER: That was a live tribute from Her Majesty the Queen. (APPLAUSE) She sounded very sincere and she looked as though she was very moved, and I think that will satisfy everyone. Earlier in the week she was being a grandmother to her own children, but what people wanted was for her to really be a grandmother to them too. But it took a little bit of time to move from one to the other. REPORTER: Preparations are continuing for tomorrow's funeral at Westminster Abbey. Millions of people are expecting to converge on the capital, with hundreds already preparing to spend tonight outside the Abbey, some for the second night in a row. REPORTER: Coach companies are reporting thousands of bookings, and again, hundreds of special services have been arranged. REPORTER: This evening, shops and businesses across the country have closed and won't reopen in the morning as a mark of respect for the Princess. (SOMBRE MUSIC) It's something weird and strange that's happening. It's the first time in history the whole planet, from every country all over the world, the whole planet is joined together in grieving for one person, and it's socially acceptable for men to cry. I've cried about this and it's partly for Diana, and in a way, it's for ourselves. You know, without any disrespect, it's like going to the movies. Diana is something we're allowed to cry about. It's... We're allowed to touch on our emotions through her. (SIREN WAILS) HARRY HERBERT: We were compelled ` my wife, Chica, and I ` to go to London. We were watching the television I think at home, and I thought, 'No, we're gonna want to be here. 'We need to be... We need to see this.' And that was the night that her coffin was moved from one place to another. And there in the streets, they were 20 deep. I'm 6'6", so I could sort of see what was going on. REPORTER: The body of a princess so loved by her people leaving the sanctuary of the Chapel Royal in St James' Palace on its way to rest one last night in Kensington Palace. The coffin was taken, as it went past, and this wasn't even her funeral. Extraordinarily sad. I mean, sad because you're with thousands and thousands of people who were also very sad, but that's, you know` that's your friend. REPORTER: On either side, just some of the millions who mourn. So many people so silent, so sad. So, hmm, it was... it was a very, very, very odd time. Seeing other people so sad, I didn't see it as odd. I didn't think of it as odd. I don't think any of us who knew her did, perhaps, other than how amazing. How utterly extraordinary that everyone is feeling the same thing. Um, and then, I suppose with hindsight, you look back on it, and you think, well, everybody did feel they knew Diana. If you're having trouble keeping your house warm, the first place to check... is in your ceiling. If there's no insulation, there's your problem. If it's moved or there are gaps, simply put it back into position. Also it needs to be thick to do its job properly. If it's not, it could be time to upgrade your insulation. Effective insulation and heating can mean fewer days with colds and sickness, which is better for all of us. Remember ` 1 Is she talking now? Cos they got the light on her. It's quite a busy scene this morning. About half an hour ago, really when we got the first light, there was a lot of people curled up in their sleeping bags and just getting up, but now pretty well everybody is claiming their place. Flowers are still coming in. It's quite extraordinary. Enormous number of people with bunches of flowers in hands this morning. (INTRIGUING MUSIC) (INTRIGUING MUSIC CONTINUES) That's Harrods there, is it? With the big dome on top, yeah? Yeah. There's loads of people outside there, isn't there? Lots of flowers. Lots of flowers. See? All outside over there. (INTRIGUING MUSIC) She'd just seen me and said, 'Hello, Colin,' and then she came back later and did a walkabout. That was the night before her dresses exhibition opened at Christie's. The first week of June. A lovely dress. (LAUGHTER) The reason people were there was partly because they wanted to see a spectacle. But overwhelmingly I think because they wanted to be there to recognise her, and to recognise not only her life but her potential, which had now gone. (SOLEMN MUSIC) Well, I think she saw her role within the royal family disappearing. It was all she really knew. She was aware of her influence. And I think she rather bravely she decided to carry on... with... what she knew and knew she did well. Her personal life was becoming more and more complicated. I think she saw her public life needing to be more positive and... and that she was achieving something in that. The last month of Diana's life, August 1997, was absolutely extraordinary. We had a nonstop switchback of scenes, pictures, events. On landmine duty in Africa, and then suddenly she was on a yacht in the south of France. Then she was landing in a helicopter in the garden of an astrologer in the Midlands for a consultation. Then she was with Mother Teresa. And then she was back on the yacht again, and then she was in Paris with Dodi. And this whole kaleidoscope was moving faster and faster and faster. It was this desire for understanding, for a certain type of adoration from the press, the public, you know, that she was doing a good job, that she was doing a worthwhile job. That became paramount. It always concerned me. You know, you're giving of yourself all the time, but what are you getting back? (REFLECTIVE MUSIC) Well, in her position, I think it was very lonely. In many ways, it was like a deafening silence, um, being in Kensington Palace, I think. Other than her children. Which if she was around her children, fine, but the children were at school. PRINCE WILLIAM: I think it is quite isolating, quite lonely, when you're on your own. Particularly after she got divorced, I think, you know, life sort of closes down on you a bit. You sort of lose some of your support, you lose some of your confidence. It's a sad thought to think she might not have been happy. I think she was happy within herself, but there was this elusive part of her that happiness was slightly out of her reach for some reason. I think she was so many different people all wrapped up in this one person, this one figure. I don't think she probably knew herself what she wanted, really. Very complex. Very complicated. But an extraordinary phenomenon. REPORTER: The gates to Kensington Palace waiting for the princess To emerge. MAN: Diana! (CAMERA SHUTTERS SNAP) (WAILING) (WAILING, SHOUTING) It wasn't going to be a state funeral in the way that there had been previous state funerals. because she was this young, modern, glamorous, fantastically famous woman. And the entire world would be watching this. It had to be really traditional and proper. But there had to be some acknowledgement that she was different from other royals that had died. REPORTER: And here are some of the many hundreds of people from the charities the Princess supported. You know, she was the People's Princess. She was really involved with all these charities. So they were involved in it. She was really familiar with Elton John, and all these celebrities. So they were going to have to be involved in some way. (EMOTIVE MUSIC) REPORTER: Royal standard over the coffin. ON TV: Three wreaths of lilies from her brother and her two sons on the top. 1 REPORTER: And, Nick, we've not yet seen any sign of the princes. There was the great discussion about whether the boys should follow behind. And I do remember making sort of intervention on that. I just remember feeling quite emotional about it. because I just thought, 'How can he ` 12 ` you know walk behind his mother's coffin?' REPORTER: Look at them standing there in front of the gate of Buckingham Palace. A sight that no one has seen before, because it hasn't happened before. I think there was doubt right to the final day as to whether the boys would feel able to do it, up to do it, whether they should do it. REPORTER: The Prince of Wales. Behind him, Prince William, Prince Harry, walking down towards The Mall. So it does look as though they will join in the procession. PRINCE WILLIAM: It wasn't an easy decision. And it was sort of a collective family decision to do that. It was one of the hardest things I've ever done. But... we were overwhelmed by how many people turned out. I mean, it was just incredible. There is that balance between duty and family, and that's what we had to do. (SOMBRE MUSIC) It was only when I saw it on television on the Saturday, and when they appeared, I literally went, '(GASPS) Oh my God. They've done it.' I mean, I just found it astonishing and so moving. (SOBBING) PRINCE HARRY: I think it was a group decision, but... before I knew it, I found myself with a suit on and with a black tie and a white shirt, I think, and I was part of it. Genuinely, I don't have an opinion on whether that was right or wrong. I'm glad I was part of it. Looking back on it now, I'm very glad I was part of it. I think that was the hardest thing ` is that walk. It was a very long, lonely walk. But again, the sort of balance between me being Prince William and having to do my bit versus the private William who just wanted to go into room and cry, who had lost his mother. And I just remember hiding behind my fringe, basically. At the time I had a lot of hair and my head's down a lot. So I'm hiding behind my fringe. It was kind of like a little tiny bit of safety blanket, if you like. I know it sounds ridiculous, but at the time, I felt if I looked at the floor and my hair came down in my face, no one could see me. It sounds ridiculous now, but at the time, it was important for me to get through the day. And hearing people screaming in the crowds, I think the... I think the broadcast news even today still talks about the silence, and of course there was a huge amount of silence, but what I remember is every 50 yards or whatever, certain people in the crowd just unable to contain their emotion. MAN: Diana! And that was a big thing. (SOBBING) A very alien environment. I couldn't understand why everyone wanted to cry as loud as they did and show such emotion as they did, when they didn't really know our mother, and I did feel a bit protective at times about that. I was like, 'Well, you didn't even know her. Why and how are you so upset?' (SOBBING) But now, looking back, over the last few years I've learnt to understand what it was that she gave the world and what she gave a lot of people. And back in the '90s, there weren't many other public figures doing what she did. And so she was this ray of light in a fairly grey world. To this day, I still can't remember how I was thinking. I was just like` I think just so focused on getting it done and doing everything that was asked of me there and then and making sure that I did my mother proud. Both our parents have brought us up to understand that as best we can. That there is this element of duty and responsibility that you have to do things you don't want to do. But I have to say, when it becomes that personal as walking behind your mother's funeral cortege, it goes to another level of duty. Um, but, you know, I just kept thinking about what she would want, and that she'd be proud of Harry and I being able to go through it, and effectively she was there with us. I felt like she was almost walking along beside us to get us through it. REPORTER: The Queen now leaving Buckingham Palace on her way to Westminster Abbey. And uniquely now the Union flag will be flown at half-mast from the Palace staff. (APPLAUSE) (POIGNANT MUSIC) REPORTER: And we're crossing to the Abbey, where members of the Spencer family are arriving. Lady Sarah on the right, with whom the Princess had a particularly close relationship. (BELL TOLLS) (APPLAUSE) (POIGNANT MUSIC) I knew that this coffin was lead-lined. And I think a lot of people were surprised by how apparently unfit the soldiers of her regiment who carried the coffin looked. But they were carrying a serious amount of weight. And then the rest of it is just... a bit of a blur, really. (ORGAN PLAYS 'GOD SAVE THE QUEEN') CROWD: # God save the Queen. # The funeral service, which was very beautiful in that extraordinarily moving and beautiful abbey. And the sound of the guards' steel tips on their shoes, clacking on the tiles of the nave as they carried... the Princess down the aisle was... so moving. Absolutely extraordinary. REPORTER: Lady Sarah McCorquodale, Diana's elder sister, I was, um, sick with fear, cos some kind person told me there were 23 million people watching on television. That sort of information isn't really very helpful. Complete these dear unfinished tasks of mine, and I perchance may therein comfort you. I think they did a pretty good job, actually, but... there was an element of, you know, Hollywood there as well. # Goodbye, England's rose. # May you ever grow in our hearts. # You were the grace that placed itself # where lives were torn apart. When the shutters came down and I refused to let myself get sad about the fact that my mother had died, there were certain things that... that was like someone firing an arrow straight into that barrier and the head of it getting through. And Elton John's song was incredibly emotional. # And it seems to me, # you lived your life # like a candle in the wind. That was part of this whole trigger system that nearly brought me to the point of crying in public, which (CHUCKLES) I'm glad I didn't do. # And your footsteps will always fall here # along England's greenest hills... # HARRY HERBERT: Her legacy is someone who, um, not only has produced two fantastic princes, but in her work life, touched so many millions of hearts from around the world and made a real difference to people's lives, wherever they were. We are all united, not only in our desire to pay our respects to Diana but rather in our need to do so. It was a difficult speech for the royal family to accept. It was a difficult speech for... some of the rest of us to accept. But it was clearly a speech which came from the heart at a difficult time. All over the world, she was a symbol of selfless humanity, a standard bearer for the rights of the truly downtrodden, someone with a natural nobility, who was classless, and who proved in the last year that she needed no royal title to continue to generate her particular brand of magic. I think by the end of that week, we'd come to almost a new settlement, if you like, between the monarchy and people. On behalf of your mother and sisters, I pledge that we, your blood family, will do all we can to continue the imaginative and loving way in which you were steering these two exceptional young men. And I think in the course of this week, the monarch, and the Queen in particular, showed that they had that capacity to adapt and adjust, realising what from Diana's life they had to, as it were, keep as part of the monarchy going forward. Above all, we give thanks for the life of a woman I'm so proud to be able to call my sister. The unique, the complex, the extraordinary and irreplaceable Diana, whose beauty, both internal and external will never be extinguished from our minds. (APPLAUSE) (WHISTLING) And there was this extraordinary noise that came from outside the abbey. (APPLAUSE) And it swept through like a tsunami, up the aisles, and to the top of the abbey. REPORTER: Spontaneous applause breaks out in Westminster Abbey. RICHARD AYRE: I'm sure that Diana didn't set out to be part of a democratising of Britain. But I think she had that effect. The circumstances of her death the immediate reaction of the public, the royal family and others to her death, this was emblematic of a really rapidly changing society. (CHOIR SING JOHN TAVENER'S 'SONG FOR ATHENE') PRINCE HARRY: When you're that young and something like that happens to you, I think it's... it's lodged in your heart and your head and it stays there for a very, very long time. Years after, I spent a long time of my life with my head buried in the sand, thinking, 'I don't want to be Prince Harry. I don't want this responsibility. 'I don't want this role. Look what's happened to my mother. Why does this have to happen to me?' But now all I want to do is try and fill the holes that my mother has left, and that's what it's about for us, is trying to make a difference, and in making a difference, making her proud. She was the Princess of Wales, and she stood for so many things, but deep down inside, for us, she was a mother and... and we will miss our mother and wonder every single` I wonder every single day what it would be like having her around. (REFLECTIVE MUSIC) PRINCE WILLIAM: When you have something so traumatic as the death of your mother when you're 15, it will either make or break you, and I wouldn't let it break me. I wanted it to make me. I wanted her to be proud of the person I would become. I didn't want her worried or her legacy to be that, you know, William and/or Harry were completely and utterly devastated by it. (WARM MUSIC) She loved Harry and I dearly. Even so that now I can sit here after 20 years and I still feel that love, I still feel that warmth 20 years on, which is a huge testament to her. If I can be even a fraction of what she was, I'll be proud, and I'll hopefully make her proud in what I've done. (HOPEFUL MUSIC) Captions by Ingrid Lauder. www.able.co.nz Captions were made with the support of NZ On Air. Copyright Able 2017
  • Documentary films--United Kingdom
  • Diana, Princess of Wales (1961-1997)