Admin

Suggestions - Library and Information Commons


November, 2015


I complained about the noise on the mezzanine floor yesterday. I emailed the security as you suggested. I saw them come and waft around near this area, but at a safe distance so as not to actually have to do anything. People were talking in groups at tables, which I know he saw and avoided. I dont know if they are afraid of students or just cant be bothered dealing with them, but we need better security over this time. Areas with larger desks where it is quiet, like the student commons, are always full. These are the only large desks I can find to study at and everyone is doing group work and it is very noisy and impossible to get any work done.
    Frustrated
    Frustrated
    Thank you for the feedback. I am sorry the situation you reported yesterday was not dealt with effectively. I have referred this to the University Security Manager who is responsible for managing the security staff in the Library.
 
Elizabeth H. McKenzie
Lending, Interloan & Enquiry Services Manager
Tuesday, 3 November 2015
Its really noisy on the mezzanine floor and it is the only place with large desks to spread work out - I think people take this to mean it is not a silent study area. There is no way for me to be able to make a complaint without packing up all of my research that has been spread out and organised on my desk, it will be highly disruptive for me to pack it up. We NEED an online complaints system or for the security to be DOING THEIR JOB. Ive been here for nearly two hours and no one has come to control the noise. This is seriously not good enough during exams.
    Grace
    Noise in the Library
    I have referred this matter to University Security to follow up. You can email city.security@auckland.ac.nz with complaints regarding distracting behaviour in the Library. This email is monitored 24/7 so will be acted upon immediately.

Elizabeth
 
Elizabeth H. McKenzie
Lending, Interloan & Enquiry Services Manager
Monday, 2 November 2015

Archive


See also


 


About the Suggestion service

Send us your comments on services and suggestions for improvements to The University of Auckland Library and Information Commons.

  • This service is for University of Auckland students, staff, and affiliated groups.

You may also:

 


Make a Suggestion

Admin