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Suggestions - Library and Information Commons


December, 2002


hi, I have a book which has just been recalled. I recieved an email today saying it was due tomorrow, I have not recieved any othe information i.e a letter and did not see any recall placed upon my Patron page next to this item...I respect the recall system but feel that the system has not worked this time...maybe I fell between the cracks during the upgrade of the system???
    jumping jack flash
    Recall
    The upgrade of the Library system caused delays in sending out recall notices for books requested the day prior to the system outage. Therefore, if a person incurs a fine due to the lack of notification, we will forgive the fine. Please visit the Lending Desk or email lending.services@auckland.ac.nz with the details.
 
Elizabeth H. McKenzie
Lending, Interloan & Enquiry Services Manager
Friday, 13 December 2002
hi...i find that the patron page is very confusing and cluttered....i have several books out at the moment and some have been recalled etc... but the display is not user-friendly and could be improved...i.e less clutter, different colour text for important messages suchas recalls...any chance of this being actionjed over the break
    styles
    Patron information display
    We are aware the display of this information is not ideal, however, we are unable to reconfigure the format. Hopefully the upgrade to the Voyager database occurring next year will contain improvements in this area.
 
Elizabeth H. McKenzie
Lending, Interloan & Enquiry Services Manager
Wednesday, 4 December 2002
Are you able to tell me which databases are available in the library without using netaccount - are they indicated in some way? thanks again
    databases
    Database access and NetAccount
    Please look at the information provided on the LEARN database webpage at:

http://www.auckland.ac.nz/lbr/alpha.htm

especially the section headed "Key". That should answer your query.
 
Brian Flaherty
Associate University Librarian - Digital Services
Wednesday, 4 December 2002
Hi. I have a question in regard to overdue notices. Seeing as you have an automated system for sending out overdue notices, why do you wait until two days AFTER the books become overdue to send out the notice? Wouldn't it be a little fairer to send it as a warning two days BEFORE they become overdue? Students are often a little too pre-occupied (especially at exam time, and when thesis completion dates are looming) to check due-dates, and a little help would certainly be appreciated, especially when it seems it wouldn't take much effort to provide it. Craig Mathews. Grad with 9 books 2 days overdue.
    Craig Mathews
    Overdue notices
    The changes to the lending policy in 2003 includes providing a courtesy notice to graduate students, 7 days prior to the due date for 60 day loan. The loan period for undergraduate students will be 28 days - a courtesy notice will not be provided.
This policy will be reconsidered when the majority of undergraduate students provide an email address that can be used for the delivery of library notices. Currently the postal costs are too great to provide this service. The patron record on Voyager is provided to assist students with managing the items they have on loan.

 
Elizabeth H. McKenzie
Lending, Interloan & Enquiry Services Manager
Tuesday, 3 December 2002
are the staff more lenient on foriegn students re cell phone use, talking etc in the library? I've only ever seen kiwis being fined.
    reverse racism?
    Cellphone use
    We operate an equal opportunity policy in the levying of all fines, including cellphone abuse.
 
Elizabeth H. McKenzie
Lending, Interloan & Enquiry Services Manager
Tuesday, 3 December 2002
hi...i posted a question last week regarding the book "stress, worload and fatigue" and its status..still wondering the same question i.e where is it? as I haven't heard anything since then...thanks
    rob
    Query about a title
    The book you have recalled was due 11/11/2002 - the date you placed the recall request.
A recall notice plus 3 overdue recall notices have been sent to the borrower. Tomorrow a bill will be sent out for the replacement costs, $15.00 processing fee and $45.00 overdue fine. Hopefully this will prompt the return of the book.

Currently the borrower has a negative service indicator placed against their record in nDeva which prevents access to core student services.

If you are wanting the book urgently, contact InterLibrary Loans, Level 1, and they may be able to obtain the book for you from another library.
 
Elizabeth H. McKenzie
Lending, Interloan & Enquiry Services Manager
Tuesday, 3 December 2002

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