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Suggestions - Library and Information Commons


July, 2017


I was in the silent area in the Kate Edgar building and a couple behind me kept talking. When I asked them to keep it down they got aggressive and asked me to mind my own business. As such, I think there should be more enforcement of noise levels in SILENT areas. I would suggest more posters around Kate Edgar stating that the particular area is a silent area for the purpose of individual study. Furthermore, it should state that any complaints received will mean that the people making the noise will be asked to leave and/or fines imposed. Given the fees that I have paid it is absolutely ridiculous that I have to deal with rude and inconsiderate people while studying.
    Carrie
    Kate Edgar Levels 3 & 4
    Hi Carrie,

I do apologise for the inconvenience and distress that this may have caused you. Completely understand your frustration and I will get in contact with the Kate Edgar staff to ensure they are more vigilant with their roving of all the levels. Staff members are required to walk through the levels making sure everyone is following the rules every 30 minutes, we do apologise if that was not the case that day.

For future reference, if you have more similar issues and a staff member does not show up often, then please email the ichelpdesk@auckland.ac.nz as then we would be able to send someone immediately from Level 2.

Kind Regards,
Ahmed
 
Ahmed Bashir
Libraries and Learning Services Assistant
Friday, 21 July 2017

June, 2017


underheating issue as always
    pogba
    Information Commons Heating
    Hi Pogba,

We do apologise for the inconvenience. We do try to be more responsive to such issues. If you have any similiar queries for a faster response please contact us at ichelpdesk@auckland.ac.nz .

Kind Regards,
Ahmed
 
Ahmed Bashir
Libraries and Learning Services Assistant
Monday, 19 June 2017
June 5, 2017 Dear Library Director, Would you please consider adding these three novels to your collection. Who Said Women Are The Weaker Sex, It Could Be Worse and Inherent Resolve by author August Sommers . Thank you for time and cooperation. Sincerely yours, Janice Small
    Janice Small
    Collection suggestions
    Hi Janice

Thank you for you suggestion to purchase these titles. According to our Collection Management Plan popular fiction is not generally collected except where required for curriculum teaching and postgraduate research. Please let me know if these titles are required reading for a currently offered course or postgraduate research.

Regards
Sarah
s.etheridge@auckland.ac.nz
 
Sarah Etheridge
Subject Librarian Anthropology, English Literature, Media and Communication
Tuesday, 6 June 2017

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