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Suggestions - Library and Information Commons


November, 2017


Could we please get a desktop shortcut to the actual location of the Home Drive? Currently theres the shortcut for mapping the home drive so that we can access it after we log in, but then we also have to then navigate to Computer -- Home Drive -- (and in my case) My Documents and potentially further depending on how students organise their folders. Since were already having to take extra clicks to even connect our Home Drive to the PC we are using, Id appreciate it if we could have a shortcut on the Desktop to reduce the number of unnecessary clicks. I know it doesnt seem like much but when Im logging on to several uni PCs a day over weeks and weeks the process gets really repetitive. It would be a nice little Quality of Life adjustment after the inconvenient new setup. Thanks!
    Cahan
    Hi Cahan
    Firstly, thank you for getting in touch with us. Unfortunately not. It does seem like a tedious process to go through but unfortunately ITS latest re imagining of all the computers does not allow for anything to be saved or moved to the desktop.

I will pass on your concerns to Information Commons management to see if anything can be changed for 2018.

Kind Regards,
Ahmed
 
Ahmed Bashir
Libraries and Learning Services Assistant
Tuesday, 14 November 2017
I have noticed that there are no signs inside IC4 work space regarding talking and leaving their belongings to save their seats while having lunch and dinner etc. Could you possibly put up couple of sings inside those areas?
    Nate
    IC4
    Hi Nate,

We are sorry to hear about your experience and hope that it was not too much of an inconvenience. We currently have in place an hourly check of the level that involves checking desks that are left empty. I will pass on your suggestion to the team to try and be more vigilant to ensure all students have a chance to utilise our facilities.

Kind Regards,
Ahmed
 
Ahmed Bashir
Libraries and Learning Services Assistant
Tuesday, 14 November 2017
Hi, Ive noticed that noise is increasing during the exam period with people, for some odd reason, choosing the general library to study in groups and have a chat. This is extremely frustrating and I dont understand why nothing it being done about it. Are the security guards checking the floors during exam period? Because I havent seen any in the past two days that Ive been here- why is this? They should be here checking each floor every hour so they can tell people to be quiet.
    Caroline
    Noise in the General Library
    I have forwarded your feedback to the manager of the Library Security team. I have been advised the library guards are required to make regular checks of each floor.

Banners highlighting the library is a quiet area are on order and should will be installed this week - we had hoped to receive them before now. We are aware that during the exam period people want to focus on their exam preparation.
 
Elizabeth H. McKenzie
Lending, Interloan & Enquiry Services Manager
Monday, 6 November 2017
Hi there. A good amount of the plugs in IC level 0 arent working. It would be great if they could be fixed. Thank you!
    Em
    IC Plugs
    Hi Em,

We do apologies for the inconvenience. We are currently aware of the issue, and we are aiming to have them all fixed for summer school. Unfortunately because it would require a significant effort to fix the wiring it would be best to do it during the break as currently it would disturb students.

Kind Regards,
Ahmed,
IC HelpDesk
 
Ahmed Bashir
Libraries and Learning Services Assistant
Monday, 6 November 2017
The most common time for people leaving their belongings on IC4 without any consequence is in the morning around 10 am. People leave it for their friends so they can get a spot. This very unfair.
    Kevin
    Roving
    Hi Kevin,

We have asked for roving to be increased over the exam period. Yesterday, roves were carried about nearly once an hour. Any more than this, and students find it too disruptive.
There is a 15 minute leeway, to allow people to pop out quickly to use the facilities, get a snack or answer a phone call.
If students believe that someone is saving a desk space, they should ask the staff at the Level 2 Helpdesk for assistance.


Kind Regards,
Ahmed
 
Ahmed Bashir
Libraries and Learning Services Assistant
Friday, 3 November 2017

October, 2017


Kate Edger has excess level of unethical behaviour where people use deceptive techniques to prevent others to use the facility such as computers and desks. This is an ongoing issue where staff has received multiple complaints in regard. Please look into more effective solution and consider fines or suspension of access for 2nd or 3rd time offence as an option.
    Amy
    KEIC protocol
    Hi Amy,

firstly, thank you for your feedback and we are sorry to hear that you have had some negative experiences at the Information Commons facilities.

Currently, we have protocols where a staff member checks the seating once an hour and checks all the tables that are occupied with books but no person, that same staff member comes back in 15 minutes and if the tables are still not being used by a person then the books are collected by the staff member and taken down to the office.

We also have a 3rd time offence system where the person would not be able to use our services (Computers) for a week.

I am not saying that this is necessarily enough as I will pass on your suggestion to the IC Group manager, but I would like to just confirm that we are currently trying to tackle this issue.

I hope that you find an improvement in the coming week.

Kind Regards,
Ahmed
ICHelpdesk
 
Ahmed Bashir
Libraries and Learning Services Assistant
Tuesday, 31 October 2017
When will the spiral binding machine be fixed in the photocopier room? Its unfortunately very inconvenient that its out of order during the exam period - are there any other options the university can provide in the meantime besides paying upwards of $10 to have notes professionally bound? Thanks in advance, L.
    L
    Spiral binding machine
    A replacement spiral binding machine is on order which hopefully will be available by the end of this week.

I am not aware of another machine which is available for student use on campus.

We apologise for the inconvenience.
 
Elizabeth H. McKenzie
Lending, Interloan & Enquiry Services Manager
Monday, 30 October 2017
Please have more signs up about noise. There are too many people talking in the library everyday.
    Nate
    Signs about noise
    New signs requesting quiet in the Library are being produced - hopefully they will be available for installation by the end of the week.
 
Elizabeth H. McKenzie
Lending, Interloan & Enquiry Services Manager
Tuesday, 24 October 2017
Every year there is an influx of high school students using our library for their studies. I think the university must take some responsibility in ensuring the library is available for uni students only. Security or other staff should be more engaged in checking IDs and have signs up by the entrance. Finding a table/powerpoint in the general library is difficult given that uni students have their own assessments/exams. High school students should utilise council libraries or their own schools study spaces. On behalf of UOA, thank you.
    Natalie
    High school students
    Members of the public are welcome to visit University of Auckland libraries providing they do not prevent our students or staff from accessing the same resources and services. At this time of the year there is always pressure on our facilities. If you are having difficulty with locating a study desk or power point due to use by school age children, please advise the Library Security stationed at the front entrance or staff at the Lending Desk and they will follow up.
 
Elizabeth H. McKenzie
Lending, Interloan & Enquiry Services Manager
Tuesday, 17 October 2017
What is the purpose of Kate Edgar Information Commons? More specifically, Level 0? There are always people making so much noise and eating and leaving their rubbish everywhere and distracting people surrounding them, me and my friends included so I guess I just wanted clarification if this was what to expect down here so then Ill find some place else to study. Regards, Mia
    Mia
    KEIC
    Hi Mia,

To cater to the student populations needs, we have divided KEIC into 4 levels all of which represent a different purpose. L4 is for quite individual study (no noise), L3 is also for quite study (PCs) ,while L2 of Kate Edgar is a study area that allows for some discussion, but still at a reasonable level. L0, due to its size we allocated it for group study sessions and as a general commons area. Hot food is not allowed, but due to the size of the area and the limited staff, our capabilities are very limited. We try to maintain a certain level of etiquette, but sometimes it maybe overwhelming due to student volume.

Next time that you might see something that is too out of place, contact the IC Helpdesk and we will see if it meets our guidelines and respond in a manner that we deem fit. You can reach us by going to the office at L2 of Kate Edgar, or email us at IChelpdesk@auckland.ac.nz .

Kind Regards,
Ahmed Bashir
Libraries and Learning Services Assitant
 
Ahmed Bashir
Libraries and Learning Services Assistant
Monday, 16 October 2017
Hi there, Two things. The first is that people are leaving their belongings for literally hours at time on desks that could be used for students actually needing to study in the library- can this be sorted please? Also, as I understand it the general library is a QUIET place of study, and yet people are constantly talking or even talking on their phone on the floors where this is not allowed. Can the guards that do an hourly check make sure they are proactive about these kinds of things- removing peoples stuff from the desk and also telling people to be quiet. Its very frustrating. I see there have been many complaints about these kinds of things already- so can we have some initiatives happening. Thanks
    Lucy
    General Library reading areas
    Library security staff have been asked to remove from study desks any belongings that have been left unattended for more than 15 minutes and a message about reserving desks has now added to the plasma screen on Level G.

We recognise during the study and exam period that students want to focus on independent study when in the Library. Signage will shortly be placed at the entrance to each floor requesting students to respect the library as a quiet space.
 
Elizabeth H. McKenzie
Lending, Interloan & Enquiry Services Manager
Friday, 13 October 2017
I wish there was a place at library where I could nap with no judgement. Sometimes Im coming from work in the morning and I have my other job until late at night which makes my sleep schedule so messed up. Especially when I have large breaks during the day, it would be nice for there to be a place to have a wee kip to keep the energy levels up.
    Anon.
    Place to nap
    The library provides students with spaces for independent study and collaborative learning. We have some couches available for students to time out and relax which you are welcome to use.
 
John Garraway
Assistant University Librarian
Thursday, 12 October 2017

September, 2017


Hi there, Very often people will leave their personal belongings on the desks that are available for study in the library and will leave them there to go to a lecture (or multiple). This is very irritating when it comes time to finding a desk, especially when there are lots of assignments due or its exam time. I am wondering if signs can be placed up stating that if they are leaving the library the need to take their belongings with them. Thanks.
    Renee
    Reserving desks with belongings
    I can understand your frustration about not being able to find a desk. I have asked the library security staff to remove from study desks any belongings that have been left unattended for more than 15 minutes.

A message about reserving desks will also be added to the plasma screen in the General Library.


 
Elizabeth H. McKenzie
Lending, Interloan & Enquiry Services Manager
Thursday, 28 September 2017
Hi, The plugs on the 3rd floor back wall are not working at the moment. Would be great if they were fixed.
    Emma
    Plugs Level 3
    Thanks for the heads-up. I have asked for this to be investigated.
 
Elizabeth H. McKenzie
Lending, Interloan & Enquiry Services Manager
Thursday, 28 September 2017

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