Logging in
Log in using your username and password to gain access to the University of Auckland electronic services.
Username and password
To access the University's electronic services, you must log in with your University of Auckland username and password.
Try your username and password
You must be fully enrolled to access the University's electronic services.
Your username and password gives access to:
- Student Services Online
- Canvas
- Computer laboratories
- Follow Me printing
- Student email
- Library resources
- Internet and wireless
Getting your username and password
If you are a new student, you choose your University password when you register for a University user account. Your username will be assigned within 1-2 working days after registration, once your information has been verified and sent to you in an email.
If you do not have these details, you can get your password from one of the following:
- Student IT Hub, Level 2, Kate Edger Information Commons at the City campus, or the Student Hub Help Desks within the library at Grafton or Epsom campuses. You must provide your Campus Card (ID).
- AskAuckland on 0800 61 62 63.
- Staff can contact the Staff Service Centre on extension 86000.
Protect your password
- Do not write down your password.
- You must keep your password confidential, and you are not permitted to share it with anyone else.
- No University representative will ask you for your password.
Changing your password
The University requires you to change your password at least once a year to prevent your password becoming known to other parties through phishing, shoulder surfing or other means.
Your new password must be:
- Between 8 and 50 characters long.
- Easy for you to remember.
- Hard for anyone else to guess.
The best passwords are a mix of letters, numbers, and punctuation characters. Use all three when creating your new password.
Forgotten passwords
Reset your password yourself - more information.
If you are unable to reset your password yourself, you can get it reset at the Student IT Hub, Level 2, Kate Edger Information Commons at the City campus, or the Student Hub Help Desks within the library at Grafton or Epsom campuses. You must provide your Campus Card (ID).
When will my access to the University's electronic services start and end?
Find out more about access to online and electronic resources.
Intending PhD candidates and Research Masters students who wish to access the Library prior to being enrolled should take the Application for Temporary Library Membership for Intending Research Masters and Doctoral Candidates form to their Head of the Department for completion. Return the completed form to the School of Graduate Studies; arrangements will then be made for access to the Library.
See Library Membership and Conditions of Access for resources and services provided to Intending Candidates and other membership groups.
