Interlibrary Loan and Document Delivery request

Requesting items not held in University of Auckland libraries.

Who may request an Interlibrary Loan

  • Students and University staff may use the Interlibrary Loan service.
  • The eligibility of Associate Members for this service depends on their category of membership.

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What you may request

  • You may request anything that is not held in the University of Auckland libraries. If an item is very expensive to obtain, we will discuss options with you.
  • You may not request items held in the University of Auckland Libraries unless they are lost or missing.

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How to request an Interlibrary Loan item

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Where to collect and return Interlibrary Loan items

  • Journal articles and book chapters will be emailed to your Student email or staff email address and are yours to keep.
  • Physical items, eg, books, may be collected and returned at the Lending, Interloan and Enquiry Services desks on Level G of the General Library, or your selected pickup library.

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How to renew your Interlibrary Loan

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  • You may request one article from a specific issue of a journal at any one time or two articles from the same journal issue if they are on the same topic.
  • You may only request items for University of Auckland research, teaching or study purposes.

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Interlibrary Loan charges

All requests are provided at no charge except for the following:

Urgent requests

  • Urgent requests cost $20.00 (+GST) if obtained by the requested date.
  • When completing the Interlibrary Loan Request form, enter the date by which you need the item in the Need this urgently box.
  • The urgent service is available for electronic copy requests and physical items eg, books. Urgent requests for physical items are only sourced from Australia and New Zealand.


  • Check to see if the thesis is available online in the sources listed on the Finding theses and dissertations page.
  • If a thesis is not available online, we may be able to obtain a loan or copy.
  • If it is only available as a copy, we will obtain a quote for you. If you agree to the charges, we will process the request and charge you accordingly.

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How to pay your Interlibrary Loan charges

Charges are added to My Library Account. Payments may be made by the following methods:

EFTPOS Available at all libraries.
Cash Accepted at the General Library only.
Cheque Make payable to "University of Auckland".
Include your full name and ID number, and indicate what the payment is for.
Post to the relevant Library.
Credit card For details, Ask us online.

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