Interlibrary Loan and Document Delivery request

Requesting items not held in University of Auckland libraries.

Who may request an Interlibrary Loan

  • Students and University staff may use the Interlibrary Loan service.
  • The eligibility of Associate Members for this service depends on their category of membership.

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What you may request

  • You may request anything that is not held in the University of Auckland libraries. If an item is very expensive to obtain, we will discuss options with you.
  • You may not request items held in the University of Auckland Libraries unless they are lost or missing.

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How to request an Interlibrary Loan item

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Where to collect and return Interlibrary Loan items

  • Journal articles and book chapters will be emailed to your Student email or staff email address and are yours to keep.
  • Physical items, e.g. books, may be collected and returned at the General Library helpdesk, or your selected pickup library.

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How to renew your Interlibrary Loan

  • Use the Ask us form to submit your interlibrary loan request renewal details.

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  • You may request one article from a specific issue of a journal at any one time or two articles from the same journal issue if they are on the same topic.
  • You may only request items for University of Auckland research, teaching or study purposes.

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Interlibrary Loan charges

All requests are provided at no charge except for the following:

Urgent requests

  • Urgent requests cost $20 (+GST) if obtained by the requested date.
  • When completing the Interlibrary Loan Request form, enter the date by which you need the item in the Need this urgently box.
  • The urgent service is available for electronic copy requests and physical items, e.g. books. Urgent requests for physical items are only sourced from Australia and New Zealand.


  • Check to see if the thesis is available online in the sources listed on the Finding theses and dissertations page.
  • If a thesis is not available online, we may be able to obtain a loan or copy.
  • If it is only available as a copy, we will obtain a quote for you. If you agree to the charges, we will process the request and charge you accordingly.

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How to pay your Interlibrary Loan charges

Charges are added to My Library Account and can be paid by a range of payment methods.

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