Access to Electronic Resources

The University Library pays subscription fees for licensed electronic resources located on the web. University staff and students can access the resources via the Library website without paying licence fees. Associate Members of the University Library can similarly access a limited selection of the resources from off campus through the Associate Members' off-campus access page.

Access works through a URL-rewriting proxy server called EZproxy. You connect to EZproxy using links on the library website and EZproxy connects to our database vendors around the world. While you may have been able to access the resources directly from on campus, without connecting via EZproxy, this may no longer work due to network changes.

More about EZproxy

Note the restrictions on use, which prohibit sequential or bulk downloading of articles.

Frequently Asked Questions

What should I do if the University's login screen says the username or password I entered is incorrect?

Check that you don't have "Caps Lock" switched on by mistake, as the username and password are case sensitive. If you still receive the message, you can reset your password.

Why do I receive the message, "Your NetAccount is not currently authorised for access"?

1. Your enrolment for the current semester, quarter or summer school may be incomplete. Ensure your enrolment is completed.

2. Your student fees may not be paid for the current semester, quarter or summer school. Ensure fees have been paid.

3. If you are a postgraduate student and your period of study has been extended, your faculty may not have entered a new expiry date in Student Services Online. Contact the faculty or the Graduate Centre to get the expiry date renewed.

4. If you are an employee or honorary appointee, your HR record may not be current. This is most often a problem for fixed-term appointees whose term is extended but their HR record is not updated. Contact Staff Service Centre on +64 9 373 7599 ext 86000 or email

5. You may be in a special membership category, e.g., visiting academic or student from another university, and membership has not been activated. See Eligibility for Library membership for instructions.

6. If your enrolment, fees payment, expiry date or HR record has been changed just today, NetAccount may not have been updated yet. Try again later today or tomorrow. NetAccount should be updated overnight at the latest.

7. Your account may have expired. See the expiry times for students.

8. Students in the Centre for Continuing Education do not have access to licensed electronic resources.

9. Check your record in Student Services Online in case some other problem is visible there.

10. If none of the above apply, email Digital Services, giving the message in red. Alternatively, phone the Library Information Desk on +64 9 373 7599 ext 88044, giving the message in red.

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Why can I not access the full content of a database?

If a database tells you either

  • That your IP address is not recognised
  • That access is restricted to subscribers
  • To pay money
  • To log in with a username and password specific to their site

then your access is probably not passing through the Library's EZproxy server. There are a number of reasons why this might happen. First, be sure that you are accessing the database through the Library website, rather than going direct to it. Then, please see the EZproxy FAQ. Note that your University username and password will only work on the University's login screen, not on the database websites.

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Can I access resources from my workplace?

Yes. There used to be a problem because a few organisational firewalls blocked access to port 9443, which the EZproxy server used for some resources. Since 24 April 2017 the EZproxy server has not been using port 9443.

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How can I access a resource that tries unsuccessfully to open a pop-up window?

It is easiest if you set your browser to allow pop-ups for:


This will allow pop-ups for all sites you access through the Library's EZproxy server.

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How can I avoid a blank window on a Mac computer with ESET Antivirus running?

If you get a blank viewport (the part of the browser where web pages display) when trying to access resources on a Mac computer with ESET Antivirus running, do the following.

  1. Open ESET Antivirus.
  2. Go to "Setup", then the "Web and email" tab.
  3. Untick "Enable web access Antivirus and antispyware protection".

This should only need doing on privately owned Macs. On University-owned Macs, the setting should already be unticked.

The blank viewport can occur because of a conflict between the ESET setting and EZproxy.

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What proxy URL should I put in Papers (a Mac program from Mekentosj)?

To access resources through Papers while off campus, go to Papers Preferences. In the “Library Proxy” box, put:

To also use Paper's Scopus plugin: The University's Scopus Account ID is 11498.

Why do I get an Adobe Reader message saying, "There was an error opening this document. This file cannot be found"?

Sometimes this problem is solved if you set Adobe Reader to "display PDF in browser".

  • Close your browser.
  • Open Adobe Reader.
  • Select “Edit”, then “Preferences”.
  • Select “Internet” in the Categories column.
  • Click on the box beside “Display PDF in browser” to put a tick in it.
  • Click OK.
  • Close Adobe Reader.
  • Reopen your browser.

You may get the error message even when Adobe Reader is set to display PDFs in the browser. This may happen when clicking links inside PDFs. In this case there may be no way around it when off campus, as the EZproxy server has difficulty with links inside PDFs. You may need to be on campus to access those links.

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None of the preceding answers solve my problem. What next?

Determine whether it is a problem with only one website or with all library databases. Note that multiple databases may be on one website. So check two different websites, not just two databases at the same website.

If it is a problem with many websites, please inform the Information Commons Helpdesk giving the details listed at the end of this answer (Helpdesk contact details are below).

If the problem is with only one website:

  1. Check the EZproxy FAQ.
  2. Check the Database page for the particular resource, if there is one. Check for an "Access" section of the page in particular, in case there are special requirements for access.
  3. Check the News section of the Library website. There may be a notice about the database or website being unavailable.
  4. The website may be temporarily unavailable, or there may be a longer term problem. You can either wait and try later, or contact the Information Commons Helpdesk now. If you wait, do contact the Helpdesk if the problem persists after 24 hours.

When you contact the Helpdesk, please tell them:

  • Which website(s) you encounter the problem with.
  • The exact error message or problem.
  • Any action you take which leads to the problem.
  • The date and time you first encountered the problem.
  • The last date and time you successfully accessed the resource(s) – tell them if you have never accessed them successfully.
  • The fact that the problem occurs off campus.
  • The name and version number of your browser.

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Information Commons Helpdesk contact details

Phone 373 7599 ext 82333 or 82300

To visit the IC Helpdesk at the City, Grafton, Epsom or Tāmaki campuses, see details on the Information Commons pages.

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Further information

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Contact | Last updated 6 September, 2017