Formal Library complaints procedure
Introduction
This web page outlines the procedure for making a formal complaint with the University Library. The process is intended to ensure that complaints concerning Library systems and practices are directed to the University Librarian for action.
Procedure
- A letter, providing as much detail as possible of the writer's complaint, should be submitted to the University Librarian.
- The University Librarian will evaluate the complaint and will either respond directly after appropriate consultation, or direct it to the Library Manager concerned for a response.
- If the complainant is not satisfied with the response from the University Librarian, an application to review the issue may be made in writing to the Deputy Vice-Chancellor (Academic).