Student email

All students are provided with a free University student email account.


Student email name change

The name of your student email account has changed from 'EC Mail' to 'student email'.

Students told us that the name 'EC Mail' was confusing and that they didn't know what it stood for. EC Mail stands for Electronic Campus, a term that is not used widely anymore.

The name 'student email' is already used by students, and it is clear and descriptive.

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Your email address

Your email address is your NetID characters plus "@aucklanduni.ac.nz".

For example, "jbon007@aucklanduni.ac.nz".

Your student email account will be available to you for as long as you want and will not be disabled when you leave the university.

Using student email will not count against your monthly internet data allowance.

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You must check your student email regularly

Your student email is one of the University’s main ways of officially communicating with you.

The University's official email includes communications about:

  • Classes
  • Lectures
  • Examinations
  • Assignments
  • Graduation
  • Library
  • Information Commons

You can read the Student Email Policy.

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Existing Gmail account holders

Your student email uses the Gmail interface and is provided by Google. If you already have a Gmail account you will not be able to use your existing Gmail login to access your student email.

Your student email account uses your NetID and password and will not accept personal Gmail logon details.

You can combine your personal Gmail account with student email:

  1. Sign into your student email account.
  2. Click the gear icon in the upper right hand corner, and then select Settings.
  3. Click the Accounts and Import tab.
  4. Click Add another email address you own.
  5. Enter the Gmail address of the account you'd like to combine with your student email account.

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Forwarding your student email

  1. Sign into your student email account.
  2. Click the gear icon in the upper right hand corner, and then select Settings.
  3. Click the Forwarding and POP/IMAP tab.
  4. Click the Add a forwarding address button and enter your new forwarding email address.
  5. A verification email will be sent to your forwarding email address, open up the verification email and click the confirmation link.
  6. Return to your student email account settings, then click Forwarding and POP/IMAP, select Forward a copy of incoming mail to, select the verified email address.
  7. Click Save Changes.

Your student email forwarding will not work until the forwarding email address is verified.

The University cannot set up student email forwarding for you.

The University will continue to use your @aucklanduni.ac.nz email address for all official email communications which will be automatically forwarded to the email address you entered.

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Changing ‘send mail as’ name

  1. Sign into your student email account.
  2. Click the gear icon in the upper right hand corner and select Settings.
  3. Click the Accounts and Import tab.
  4. Click on the edit info link on the right
  5. Under name click on the radio button next to the textfield and enter in your desired name.
  6. Click the Save Changes button.

This information will now be stored in Google. When you send an email, it will be sending the email as being from the name you entered.

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Creating folders for emails

Gmail does not use folders. To help you organize your mail more effectively, Gmail uses labels instead.

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Using your student email on other email applications (eg, Microsoft Outlook)

  1. Set your student email to have IMAP access enabled.
    • Sign into your student email account.
    • Click Settings at the top of any page.
    • Click the Forwarding and POP/IMAP tab.
    • Enable POP or IMAP.
    • Click Save Changes.
  2. Set your alternative access password.
  3. Configure your email client.
    While configuring your email client, any time you are asked for:
  4. Your username - enter your email address (i.e. NetID@aucklanduni.ac.nz).
  5. Your password - enter your alternative access password.
  6. General IMAP Settings:
    • the incoming server is imap.googlemail.com.
    • the outgoing server is smtp.googlemail.com.
    • Require logon using secure password authentication.

Advanced settings if needed:

  • Incoming server port (IMAP): 993, encryption: SSL.
  • Outgoing server port (SMTP): 465, encryption: SSL.
  • Outgoing server (SMTP) requires authentication.
  • Use same settings as incoming mail server.

For detailed instructions on configuring your student email in Outlook, Apple Mail or Thunderbird, please visit the Google Help Centre IMAP page.

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Browser compatibility

Your student email supports the current and prior major release of Chrome, Firefox, Internet Explorer and Safari on a rolling basis. For more information please visit the Gmail supported browsers page.

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Accessing your student email on mobile devices

  • Connect to the internet
  • Set your alternative access password. You need to set up an alternative access password in order to access your student email on other email software or a mobile device (iPhone, Android etc), as the University does not provide Google with University of Auckland passwords for security reasons.
  • iPhone/iPod/iPad:
    • Go to Settings > Mail, Contacts, Calendars > Add Account > Gmail
    • Enter in your Name, your student email address, the alternative password you just set, and a description, e.g. 'student email' and then click next. Your student email account will be configured.
  • Android:
    • Open the Gmail app > add account
    • Enter in your Name, your student email address, the alternative password you just set, and a description, e.g. 'student email' and then click next. Your student email account will be configured.
  • Blackberry, Nokia and Windows phone users refer to the Google Mobile Webpage.

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Need help?

You can get help with student email at the IC Helpdesks during opening hours.

Phone: +64 9 923-2333

Email: ichelpdesk@auckland.ac.nz

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