EC Mail

All students are provided with a free University student email account called EC Mail.


Your email address

Your email address is your NetID characters plus "@aucklanduni.ac.nz".

For example, "jbon007@aucklanduni.ac.nz".

Your EC Mail account will be available to you for as long as you want and will not be disabled when you leave the university.

Using EC Mail will not count against your monthly internet data allowance.

Top of page

You must check your student email regularly

Your EC Mail is one of the University’s main ways of officially communicating with you.

The University's official email includes communications about:

  • Classes
  • Lectures
  • Examinations
  • Assignments
  • Graduation
  • Library
  • Information Commons

You can read the Student Communications Policy.

Top of page

Existing Gmail account holders

EC Mail uses the Gmail interface and is provided by Google. If you already have a Gmail account you will not be able to use your existing Gmail login to access your EC Mail.

Your EC Mail account uses your NetID and password and will not accept personal Gmail logon details.

You can combine your personal Gmail account with EC Mail:

  1. Sign into your EC Mail account.
  2. Click the gear icon in the upper right hand corner, and then select Settings.
  3. Click the Accounts tab.
  4. Click Add another email address you own.
  5. Enter the Gmail address of the account you'd like to combine with your EC Mail account.

Top of page

Forwarding EC Mail

  1. Sign into your EC Mail account.
  2. Click the gear icon in the upper right hand corner, and then select Settings.
  3. Click the Forwarding and POP/IMAP tab.
  4. Click the Add a forwarding address button and enter your new forwarding email address.
  5. A verification email will be sent to your forwarding email address, open up the verification email and click the confirmation link.
  6. Return to your EC Mail account settings, then click Forwarding and POP/IMAP, select Forward a copy of incoming mail to, select the verified email address.
  7. Click Save Changes.

Your EC Mail forwarding will not work until the forwarding email address is verified.

The University cannot set up EC Mail forwarding for you.

The University will continue to use your @aucklanduni.ac.nz email address for all official email communications which will be automatically forwarded to the email address you entered.

Top of page

Changing ‘send mail as’ name

  1. Sign into your EC Mail account.
  2. Click the gear icon in the upper right hand corner and select Settings.
  3. Click the Accounts tab.
  4. Click on the edit info link on the right
  5. Under name click on the radio button next to the textfield and enter in your desired name.
  6. Click the Save Changes button.

This information will now be stored in Google. When you send an email, it will be sending the email as being from the name you entered.

Top of page

Creating folders for emails

Gmail does not use folders. To help you organize your mail more effectively, Gmail uses labels instead.

Top of page

Using EC Mail on other email application (eg, Microsoft Outlook)

  1. Set your EC Mail to have IMAP access enabled.
    • Sign into your EC Mail account.
    • Click Settings at the top of any page.
    • Click the Forwarding and POP/IMAP tab.
    • Enable POP or IMAP.
    • Click Save Changes.
  2. Set your alternative access password.
  3. Configure your email client.
    While configuring your email client, any time you are asked for:
  4. Your username - enter your email address (i.e. NetID@aucklanduni.ac.nz).
  5. Your password - enter your alternative access password.
  6. General IMAP Settings:
    • the incoming server is imap.googlemail.com.
    • the outgoing server is smtp.googlemail.com.
    • Require logon using secure password authentication.

Advanced settings if needed:

  • Incoming server port (IMAP): 993, encryption: SSL.
  • Outgoing server port (SMTP): 465, encryption: SSL.
  • Outgoing server (SMTP) requires authentication.
  • Use same settings as incoming mail server.

For detailed instructions on configuring your EC Mail in Outlook, Apple Mail or Thunderbird, please visit the Google Help Centre IMAP page.

Top of page

Browser compatibility

EC Mail supports the current and prior major release of Chrome, Firefox, Internet Explorer and Safari on a rolling basis. For more information please visit the Gmail supported browsers page.

Top of page

Accessing EC Mail on mobile devices

  • Connect to the internet
  • Set your alternative access password. You need to set up an alternative access password in order to access EC Mail on other email software or a mobile device (iPhone, Android etc), as the University does not provide Google with University of Auckland passwords for security reasons.
  • iPhone/iPod/iPad:
    • Go to Settings > Mail, Contacts, Calendars > Add Account > Gmail
    • Enter in your Name, your EC email address, the alternative password you just set, and a description, e.g. EC Mail and then click next. Your EC Mail account will be configured.
  • Android:
    • Open the Gmail app > add account
    • Enter in your Name, your EC email address, the alternative password you just set, and a description, e.g. EC Mail and then click next. Your EC Mail account will be configured.
  • Blackberry, Nokia and Windows phone users refer to the Google Mobile Webpage.

Top of page

Need help?

You can get help with EC Mail at the IC Helpdesks during opening hours.

Phone: +64 9 373 7599 ext 82333

Email: ichelpdesk@auckland.ac.nz

Top of page