University of Auckland Lending Services 

Te Ratonga Tuku, Te Tumu Herenga

Lending Services are available to help patrons with all procedures related to borrowing, recalling and returning books, and library fines, fees and Interlibrary Loan charge enquiries. In addition, Lending Services staff are responsible for shelving, locating missing books, and monitoring compliance with the Library Regulations in the reading areas to ensure a pleasant and secure environment for study.

+ Borrowing privileges dependent upon type of Library Associate Membership

Library fines and fees

You will be held financially responsible for all items borrowed on your card. The following policies and fine schedules apply:

If any items are 30 days overdue, the borrower will incur the following costs per item:

• replacement cost of the item or the cost of the latest edition, as determined by the University Librarian (refundable if the item is returned)
• a $15 processing fee (non-refundable)
• a maximum of $7.50 (overdue fine) or $45.00 (overdue recall fine)

Overdue high demand items (such as 2 hour loans or 5 day loans) may be liable for an additional fine of $20 (up to a total of $60) each time the item is not available for a reservation.

Library fines can be paid at the Lending Desk. Some libraries only accept EFTPOS payments. Payments can also be made by credit card.

For more information see Lending Services Frequently Asked Questions

Lending service information  for  individual libraries and collections

Library hours 

Lending Services Frequently Asked Questions

Borrowing/Renewing items
How do I borrow?
How many items can I borrow, and for how long?
Can I renew my loans?
What situations will stop me from being able to borrow or renew books?
Can another authorised person take out books on my behalf?

Recalling/Requesting items
How do I recall an item that is on loan to someone else?
What happens when a book is recalled?
What happens when a recalled book is returned?
What can I do if I cannot find an item which Voyager states is "Available" or "Returned"?
What can I do if Voyager states the item is "On Order", "Copy Received", "In Process", "At Bindery", "Lost" or "Missing"?
How do I request an item,which is available i.e. on the shelf from another UofA campus Library or Off Campus Storage?
How do I obtain items not held by the University of Auckland Library?

Returning items
Where do I return items?
What happens if I return an item late?

Checking your loans/recalls/requests/Library fines/fees
How can I keep track of my loans, recalls/requests and Library fines/fees?
How can I pay my Library fines and fees?
Are the fines and fee charges inclusive of GST?
What happens if I lose or damage a book?
What can I do if I disagree with my Library fines and fees information?
What can I do if I receive an overdue notice for a book I have returned to the Library?

Library notices
What kind of Library notices are sent to patrons?
How will I receive my Library notices and how can I keep my address current?

Behaviour in the Library
Can I eat food and drink in the Library?
Can I use my cell phone in the Library?
What can I do if a person or a group of people are distracting me from my studies?
How long can I leave my desk unattended?
What can I do if I see someone acting suspiciously in the Library?

Lost Property
What should I do if I lose or misplace some personal belongings in the Library?
What should I do if I find someone's belongings in the Library?